What is conflict?

Conflict is any situation in which your concerns or desires differ from those of another person. 

A Thomas-Kilmann Conflict Mode is one instrument that can be used. There are many options but understanding your own conflict mode and those on your team will help your leadership.  In the TKI --there are five conflict handling modes.  

Competing---"my way or the highway" 

Appropriate situations: taking quick action, making unpopular decisions, standing up for vital issues and protecting yourself 

Collaborating---"two heads are better than one" 

Appropriate solutions: Integrating solutions-all concerns vital, learning, highly important issues merging perspectives gaining commitment essential, improving relationships.

Compromising: "lets make a deal"

Appropriate situations: resolving issues of moderate importance, reaching resolution with equal power and strong commitment, creating temporary solutions, dealing with time constraints, backing up competing/collaborating and more assertive modes would harm relationship. 

Avoiding---"I'll think about it tomorrow"

Appropriate situations: Leaving unimportant issues alone, reducing tensions, buying time-delay postpone, knowing your limitations, little to be gained, allowing others ownership, recognizing issues as symptoms. 

Accommodating--"it would be my pleasure"

Appropriate situations: showing reasonableness, developing performance, creating goodwill, keeping "peace", yield to a better position and maintaining perspective. 

Was this article helpful?
0 out of 0 found this helpful

      This website provides general information related to legal and business matters. It is intended for educational purposes only. This website does not and is not intended to provide legal advice. Although we take great care to make sure that all of our information is accurate and useful, if you have a specific issue for which you need actionable advice, please come to the Martin Trust Center in person to speak to one of our Entrepreneurs in Residence or consult a licensed attorney or other professional. No attorney-client, advisor, or other confidential relationship exists or will be formed between you and the Martin Trust Center or the Massachusetts Institute of Technology.
Have more questions? Submit a request


Powered by Zendesk